Component Xpsepsc Installer Returned An Unexpected Value
Creative Cloud applications store information about the installation and launch process in log files. This document describes errors you may find in these logs, and provides solutions, where possible.
[05/31/11,10:47:34] XPSEPSC Installer: [2] Component XPSEPSC Installer returned an unexpected value. [05/31/11,10:47:44] WapUI: [2] DepCheck indicates XPSEPSC Installer is not installed. [05/31/11,10:59:32] XPSEPSC Installer: [2] Component XPSEPSC Installer returned an unexpected value. Recordset Destination Component Error in SQL Agent. I am using the Recordset Destination Component to populate an Object Variable, and then using a For Each Component.
Note:
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For information on additional Creative Cloud install error codes, see Troubleshoot download and install errors and Download and install errors.
Program FilesCommon FilesAdobeInstallers
Program Files(x86)Common FilesAdobeInstallers
/Library/Logs/Adobe/Installers/
For more information, see Troubleshoot install issues with log files | Creative Cloud.
Error code | Error message logged | Reason | Solution |
0 | Exit code: 0 No Error. | PASSED | |
1 | Exit code: 1 Unable to parse command line. | Incorrect arguments in command line. | Make sure that you have provided the correct arguments. |
2 | Exit code: 2 Unknown UI mode specified. | Only silent mode '--mode=silent' is supported. | |
6 | Exit code: 6 Silent workflow completed with errors. | A required component has failed. | Review the error occurrence within the log file to determine the exact cause. |
7 | Exit code: 7 Unable to complete Silent workflow. | A critical component has failed. | Review the error occurrence within the log file to determine the exact cause. |
9 | Exit code: 9 Unsupported OS version. | Trying to install the product on an unsupported version of the operating system. | Verify that your operating system is supported. See the system requirements for your product. |
10 | Exit code: 10 Unsupported file system. | System (/Applications), User (~), Installer location: must not reside in a case-sensitive file system. | |
11 | Exit code: 11 Another instance running, Only a single instance can be run at a time. | Quit additional instances of Adobe Application Manager so that only one instance is running. Then restart your computer. | |
14 | Exit code: 14 Failed due to insufficient privileges. | Make sure that the installer is running in Admin mode. | See Install log error 'Failed due to insufficient privileges' | Creative Cloud. |
15 | Exit code: 15 Media DB Sync failed. | The installation process isn’t merging the installer media database with the local media database. | 1. Ensure that the installation of these two database files (media.db and local media.db) is not corrupted (don't display 0 bytes). 2. Update the operating system. 3. Restart and retry. 4. Check permissions on local media.db. 5. Run the Creative Cloud Cleaner Tool to remove old installations. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
16 | Exit code: 16 Failed to load deployment file. | Deployment file generated by AAAME or ASU is normally valid. Temporary deployment file cannot be loaded. | Run the install again. |
18 | Exit code: 18 Adobe Application Manager Bootstrap Failed. | ||
19 | Exit code: 19 Conflicting processes running. | This error often occurs during silent installations. | Close all conflicting processes. Then restart your computer and retry the installation. See Install log error 'Exit Code: 19' | Creative Cloud. |
20 | Exit code: 20 Install source path does not exist. | 1. Ensure that the installer isn't corrupt (media.db is present in the payloads folder). 2. Make a local copy of the installer, and then retry the installation. | |
21 | Exit code: 21 Payloads version is not supported by installed version of RIBS. | Use the latest version of the installer. | |
22 | Exit code: 22 INSTALLDIR check failed. | Select a different installation location. | |
23 | Exit code: 23 System requirement check failed for some payload. | Ensure that your system meets the minimum system requirements. | |
24 | Exit code: 24 User canceled out of install/uninstall/reinstall. | The installation was canceled. | |
25 | Exit code: 25 Installer exceeding MAX_PATH limit. | Install to a shorter path. | |
26 | Exit code: 26 Some of the payloads cannot be located. Please verify your installer. |
See Exit code 26: 'Media swap required to continue installation, cannot proceed.' | |
27 | Exit code: 27 Keyed files found in target. | Apply the Sassafras patch. | |
28 | Exit code: 28 The base product is not installed. | This patch can only be run if the base product is installed. | Install the base product before applying the patch. See 'Base product not installed' and 'updates failed' errors | Creative Cloud. |
29 | Exit code: 29 The base product has been moved. | The patch cannot be applied because the base product cannot be found. | Launch the base product, then try applying the patch again. |
30 | Exit code: 30 Installation done with errors due to low disk space. | Free some disk space to make room to install the required components. See Exit codes 30 and exit code 31 'low disk space' errors. | |
31 | Exit code: 31 Installation failed due to low disk space. |
See Exit codes 30 and exit code 31 'low disk space' errors. | |
32. | Exit code: 32 The patch is already applied. | Your product is up-to-date. | To resolve issues related to the updater inventory, reinstall the app and then rerun the patch. See Error 'Base product not installed' and 'Updates failed' errors | Creative Cloud. |
33 | Exit code: 33 The product is not installed, cannot uninstall. | You’re trying to uninstall a product that is currently not installed. | In case only ARP is present, reinstall the product and then uninstall. |
34 | Exit code: 34 Payload information not found in Media_db. | AdobeCS6_PR_HotFixV1 | Reported during CS6 prerelease. Shouldn't occur in GM builds. |
35 | Exit code: 35 Some of the installer files are missing or invalid. | ||
36 | Exit code: 36 Another MSI installation is already in progress. | (Windows only) Another Microsoft Installer Service is in progress. | 1. Allow the other MSI installation to complete. 2. Restart your computer to allow a new MSI installation. |
37 | Exit code: 37 Validation failed. | Media genuine validation failed. | Download a fresh copy of the installer from Adobe. |
38 | Exit code: 38 Unknown error. | Adobe Application Manager may be corrupt. | Download a fresh copy of the installer from Adobe. |
39 | Exit code: 39 ARP Entry creation failed. | Restart your computer and retry the installation. | |
9999 | Oops! A catastrophic error has occurred. |
Deployment error codes use the following format:
D[X][NNN]
Where:
- D = deployment
- X = F, S, R, W, B, M, or C
- NNN = the error code, which ranges from 000 to 999
D[X] | Example | Reason |
No permission to create registry. | Registry-related issue. | |
Conflicting payloads installed. | Workflow-related issue. | |
Media db sync failed. | Database-related issue. | |
Source file missing. | File/directory-related issue. | |
Unable to update SLCache data. | SLCache-related issue. | |
Source corrupted/inaccessible. | Source-related issue. | |
x64 payload cannot be installed on x86 machine. | Target machine state is bad. |
| Error code | Error message logged | Reason | Solution |
| DF001 | Unable to get permissions of <path>. | Cannot get file/folder permission. | See Install log error, registry key failure | Creative Suite 5, CS5.5 | Windows |
DF002 | Unable to restore permissions of <path> to <mode>04o. | Cannot set file/folder permission. | See Exit code 6 or Exit code 7 install errors | Creative Cloud |
DF002 | Unable to set permissions of <path> to <mode>04o. | Cannot set file/folder permission. | See Exit code 6 or Exit code 7 install errors | Creative Cloud |
DF003 | Unable to get owner/group of <path>. | Cannot get file/folder owner permission. | Verify that you have full access to the install location or select another location. |
DF003 | Unable to preserve owner and group of <path>. | Cannot get file/folder owner permission. | Verify that you have full access to the install location or select another location. |
DF004 | Unable to restore owner <uid> and group <gid> for <file path>. | Cannot set file/folder owner permission. | Verify that you have full access to the install location or select another location. |
DF004 | Unable to set owner and group of <file path> to <uid> and <gid>. | Cannot set file/folder owner permission. | Verify that you have full access to the install location or select another location. |
DF004 | Unable to set owner/group to <path>. | Cannot set file/folder owner permission. | Verify that you have full access to the install location or select another location. |
DF005 | Unable to resolve alias for token <token> with original path <path> and alias data <alias>. | Unable to resolve the alias for a token with its original path. | Verify that you have full access to the install location or select another location. |
DF006 | SymLink path already exists at <path> for file <filename>. | Another file/folder with the same name already exists. | Delete the symlink at the mentioned path and try the installation again. |
DF006 | SymLink path already exists at <path>. | Another file/folder with the same name already exists. | Delete the symlink at the mentioned path and try the installation again. |
DF006 | The path <path> already exists and is not a directory. | Another file/folder with the same name already exists. | |
DF006 | Unable to create directory <directory> with mode <mode> as the path already exists and is not a directory. Please rename/delete <file/folder name> and retry. | Another file/folder with the same name already exists. | |
DF006 | Unable to create directory as the path <path> already exists and is not a directory. Please rename/delete and retry. | Another file/folder with the same name already exists. | |
DF007 | AnchorService: adobeCode not defined. | Anchor Service command failure. | |
DF007 | Unable to locate enclosing framework bundle for path <path>. | Anchor Service command failure. | |
DF007 | Failed to install anchor service. | Anchor service command failure. | |
DF008 | CreateAlias:Source path does not exist at <path>. | The target file for alias/shortcut is missing. | |
DF008 | Destination path already exists at <path> for file <filename>. | The target file for alias/shortcut is missing. | |
DF008 | Fail to create symlink as destination file not exist at <path>. | The target file for alias/shortcut is missing. | |
DF008 | Unable to read symlink target of source file <path>. | The target file for alias/shortcut is missing. | Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions. Then try the installation again. |
DF009 | Higher version plug-in already exists at: <path>. | A higher version of the bundle is already installed. | |
DF010 | Not installing plug-in to: <path>. | The bundle can't be installed because its higher version is already installed. | |
DF011 | Alias already exists at <path> for <file>. | The alias file already exists, and the overwrite flag is disabled. | |
DF012 | Cannot retarget Alias: Alias path not exists at <path>. | The system cannot find the file specified. | Try the installation again. |
DF012 | Cannot find library'<library>' for command '<command>' - File not found. | The system cannot find the specified file. | Try the installation again. |
DF012 | Chmod:Source path does not exist at <path>. | The system cannot find the specified file. | Try the installation again. |
| DF012 | File/folder does not exist at <path>. | The system cannot find the specified file. The installation files are corrupted. | Re-extract or copy the installer contents. |
DF012 | Flash player trust file '<filename>' does not exist. | The system cannot find the specified file. | Try the installation again. |
DF012 | Installation source path does not exist: <path>. | The system cannot find the specified file. | Re-extract or copy the contents of the installer. |
DF012 | Uninstallation database file does not exist at <path>. | The system cannot find the specified file. | Try the installation again. |
DF012 | Unable to find file. | The system cannot find the specified file. | Try the installation again. |
DF012 | Unable to locate file at <path>. | The system cannot find the specified file. | Try the installation again. |
DF012 | Unable to locate file to touch <filename>. | The system cannot find the specified file. | Try the installation again. |
DF012 | Uninstall DB path not found. | The system cannot find the specified file. | Re-extract or copy the contents of the installer. |
DF012 | database file '<file>' does not exist to read property <property>. | The system cannot find the specified file. | Try the installation again. |
DF012 | Deployment file does | The system cannot find the specified file. | |
DF013 | Failed to delete plist path at <path>. | Service plist file deletion failure. The plist file might not exist. | |
DF013 | Unable to delete service plist <filename>. | Service plist file deletion failure. The plist file might not exist. | |
DF014 | Unable to create symlink <value>. | Symlink creation failure. | |
DF014 | Unable to create symlink at <destination path>. | Symlink creation failure. | Run the install again. Select a different installation location. |
DF014 | Unable to re-create symlink at <path> with a target of <filename>. | Symlink creation failure. | Verify that you have full access to the install location or select another location. |
DF015 | Unable to delete symlink <name>. | Deletion of symlink at path failed. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove the products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions. |
DF015 | Unable to delete symlink at <path>. <name>. | Deletion of symlink at path failed. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove the products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions. |
DF016 | Cannot create dir @ <path>. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF016 | Cannot create dir @ <path>. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF016 | Cannot create directory at <path> for asset extraction. Error: <error>. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. Ensure that you are logged in as an admin user. |
DF016 | Failed to create <directory name>. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF016 | Failed to create required folders. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF016 | SLCache: Failed to create SLCache directory <path>. <filename>. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF016 | Unable to create directory <directory> with mode <mode> | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF016 | Unable to create directory <path> <error description>. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF016 | Unable to re-create directory at <path> with mode <mode>. | Directory creation failure. | Verify that you have full access to the location and enough free space on the disk. |
DF017 | Unable to create Mac alias <name> referring to <target>. | Alias creation failure. | Verify that you have full access to the install location or select another location. |
DF018 | Unable to delete Mac alias <name>. | Alias deletion failure. | |
DF019 | Target file not found for MD5 check-sum: <filename>. | File to patch does not exist. | Reinstall the product. |
DF019 | Unable to locate file to patch at <path>. | File to patch does not exist. | Reinstall the product. |
DF020 | Unable to preserve original file at <path>. | Unable to preserve the original file to patch. | |
DF021 | Failed to get checksum of file <filename>. | Unable to compute checksum for the file. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the location and that you are logged in as an admin. |
DF022 | New file checksum <value> does not match the expected value <value>. | File to be patch has been corrupted. | Reinstall the product. |
DF022 | Post patching checksum <value> does not match the expected value <value>. | File to be patch has been corrupted. | Reinstall the product. |
DF022 | Pre checksum mismatch for file <filename>. | File to be patch has been corrupted. | Reinstall the product. |
DF023 | Unable to delete backup alias file <filename>. | File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF023 | Unable to delete backup file at <path> <error description>. | File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF023 | Unable to delete backup file at <path>. <error description>. | File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF023 | Unable to delete file <filename>. <error description>. | File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF023 | Unable to delete file at <path>. | File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF023 | Unable to delete file copy at <path> <error description>. | File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF023 | Unable to delete retargetted alias file <filename>. | File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF024 | Unable to move file (reboot) at <path> to <path>. <error description>. | File move failure. The file might not exist, or the admin doesn't have sufficient permissions. | See Error DF024 installing Creative Cloud, Creative Suite, or Elements |
DF024 | Unable to move file at <path> to <path> <error description>. | File move failure. The file might not exist, or the admin doesn't have sufficient permissions. | See Error DF024 installing Creative Cloud, Creative Suite, or Elements |
DF024 | Unable to preserve original file at <path> <error description>. | File move failure. The file might not exist, or the admin doesn't have sufficient permissions. | See Error DF024 installing Creative Cloud, Creative Suite, or Elements |
DF024 | Unable to restore file <filename>. <error description>. | File move failure. The file might not exist, or the admin doesn't have sufficient permissions. | See Error DF024 installing Creative Cloud, Creative Suite, or Elements |
DF024 | Unable to restore file at <path> from backup at <path> <error description>. | File move failure. The file might not exist, or the admin doesn't have sufficient permissions. | See Error DF024 installing Creative Cloud, Creative Suite, or Elements |
DF024 | Unable to restore file at <path>. | File move failure. The file might not exist, or the admin doesn't have sufficient permissions. | See Error DF024 installing Creative Cloud, Creative Suite, or Elements |
DF025 | Attempt to register application <application path> failed. | The attempt to register application failed. | |
DF026 | Unable to remove PDF setting translation for name <value> in language <language>. | PDF setting failure. | |
DF026 | Unable to restore PDF setting translation for name <setting name> in language <language> to <setting name>. | PDF setting failure. | |
DF026 | Unable to set PDF setting translation for name <setting name> in language <language> to <setting name>. | PDF setting failure. | |
DF027 | Caching the payload - Failed. | Creative Cloud installer is unable to cache a component. | Close all conflicting processes and try the installation again. |
DF027 | Cannot copy file from <source path> to <destination path>. | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF027 | Cannot copy file from <source path> to | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF027 | Cannot copy template database file from <source> to <destination>. | The installer was unable to set the FILE_ATTRIBUTE_NORMAL to the file at file path. | Choose a different install directory. |
DF027 | Cannot copy third-party <value> uninstall files. | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF027 | Failed to copy file '<source>' to '<destination>'. | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | Free some disk space and retry the installation. |
DF027 | Unable to copy file from <source> to <destination> <error description>. | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | See Exit code 6 or Exit code 7 install errors | Creative Cloud |
DF027 | Unable to preserve original alias file at <path>. | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF027 | Unable to preserve original file at <path>. <error string>. | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF027 | Unable to restore alias file at <path> from backup at <path>. | File copy failure. File might not exist, or the admin doesn't have sufficient permissions. | Verify that you have full access to the install location or select another location. |
DF028 | Unable to retarget Mac alias at <path> referring to <target path>. | Unable to retarget Mac alias. | |
DF029 | ARKServiceControl: Process <process> may still be running; continuing anyway. | Failure to stop the service. | |
DF029 | ARKServiceControl: StartService: Service not started/stopped <service name>.Current State: <state> Exit Code: <code> Service SpecificExit Code: <code>. | Failure to stop the service. | |
DF029 | ARKServiceControl: StopService failed to stop service <service name>. Error: <error>. | Failure to stop the service. | |
DF030 | Unable to install service plist at <path>. | Unable to install service plist. | |
DF031 | Unable to read display attributes of <filename>. | Unable to read display attributes of the file. File might not exist. | Verify that you have full access to the install location or select another location. |
DF032 | Unable to restore display attributes of <filename> to <value>04o with mask <value>04o. | Unable to set display attributes of the file. File might not exist. | |
DF033 | Unable to get alias data for path <path>. | Unable to get alias data for volume path. | |
DF033 | Unable to get alias data for volume path <path> for token <token>. | Unable to get alias data for volume path. | |
DF034 | Failed to touch the file <filename>. | Touch command failure. | Try the installation again. |
DF034 | SetFileTime failed with error:<error><error string>. | Touch command failure. | Try the installation again. |
DF035 | CreateAlias:Icon file does not exist at <path> for icon <icon name> with target <filename>. | Icon file does not exist for creating shortcut. | |
DF036 | Destination path already exists at <path> for file <filename>. | File already exists. | |
DF036 | File already present at <path>. | File already exists. | |
DF037 | Directory found in place of file '<path>'. | Unable to delete directory. | See Exit code 6 or Exit code 7 install errors | Creative Cloud. |
DF037 | Directory found in place of file. | Unable to delete directory. | See Exit code 6 or Exit code 7 install errors | Creative Cloud. |
DF037 | Unable to delete directory <path>. <error description>. | Unable to delete directory. | See Exit code 6 or Exit code 7 install errors | Creative Cloud. |
DF037 | Unable to delete directory <path>. | Unable to delete directory. | See Exit code 6 or Exit code 7 install errors | Creative Cloud. |
DF038 | e.what(). | Firewall command failed. | |
DF038 | Unable to add firewall rule. | Firewall command failed. | |
DF038 | Unable to remove firewall rule. | Firewall command failed. | |
DF039 | Cannot set folder icon. <value>. | Cannot set folder icon. | |
DF040 | Failed to <register/unregister> Font '<font name>'. Error: <error message>. | Failed to register/unregister font with the system. | |
DF041 | Cannot set localize display name for <filename> with module file <filename> and resID:<resource ID>. Error:0x<error code>x. | Cannot set localize display name for the file. | |
DF041 | Unable to restore localize display name for <filename>. | Cannot set localize display name for the file. | |
DF042 | Unable to repair file <filename>. It is either corrupt or has been deleted due to patching. | Unable to repair a patch file. It is either corrupt or was deleted while patching. | |
DF043 | Failed in | Failed to get security permission of file/folder. | |
DF043 | Failed to save ACL of file <filename>. | Failed to get security permission of file/folder. | |
DF044 | Failed in SetEntriesInAcl. | Failed to set security permissions of file/folder. | Verify that you have full access to the install location and are logged in as an admin. |
DF044 | Failed in | Failed to set security permissions of file/folder. | Verify that you have full access to the install location and are logged in as an admin. |
DF044 | Failed to alloc or create SID. | Failed to set security permissions of file/folder. | Verify that you have full access to the install location and are logged in as an admin. |
DF044 | Failed to restore ACL of file <filename>. | Failed to set security permissions of file/folder. | Verify that you have full access to the install location and are logged in as an admin. |
DF045 | Unable to back up file <filename>. <error description>. | Unable to back up file in patch command. File might not exist. | |
DF046 | Cannot <make/unmake> make System Folder for <folder name> Error: <error>. | Cannot set a folder to System Folder. | |
DF047 | ARKServiceControl:: InstallService failed to set | Cannot set service description. | |
DF047 | ARKServiceControl:: | Cannot set service description. | |
DF048 | ARKServiceControl:: | Service install failure. | |
DF049 | ARKServiceControl:: | Service remove failure. | |
DF050 | ARKServiceControl:: | Service modify failure. | |
DF050 | ARKServiceControl:: | Service modify failure. | |
DF051 | Unable to get service config data. | Unable to get service config data. | |
DF051 | Unable to get service handle for service name '<service name>'. Error: <error>. | Unable to get service config data. | |
DF052 | Unable to open file. | Unable to open file. File might not exist, or the admin doesn't have sufficient permissions. | Verify that the file exists and try the installation again. |
DF053 | Failed to <enable/disable> able Wow64FsReflection. <value>. | Failed to enable/disable file system redirection (WOW64). | |
DF054 | Unable to get version of file. | Unable to get version of file. File may not have version information. | |
DF054 | Unable to read Adobe file version for file path '<path>'. | Unable to get version of file. File may not have version information. | |
DF055 | Existing file has type <file type> when it should have <file type> at <path>. | Version was requested on two different files of different types. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DF055 | IAF:AFV_CompareFiles. Version comparison between '<filepath>' and '<filepath>' failed. | Version was requested on two different files of different types. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DF055 | Version was requested on two different files of different types. | Version was requested on two different files of different types. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DF056 | Blank path segment can only be present at the beginning. Check path <path>. | Invalid file path. Blank path segment can only be present at the beginning. | |
DF057 | Cannot set file attributes to normal for file <filename>. | Cannot set file attributes. | |
DF058 | Unable to get service manager handle. | Cannot open service manager. | |
DF059 | ARKServiceControl:: | Service start failure. | |
DF060 | Unable to get volume name for path <path>. | Unable to get volume name for path. | |
DF061 | Redistributable path longer than MAX_PATH. | The file path exceeds the maximum limit. | |
DF062 | File is being used by another process. | The file is in use by another process. | |
DF063 | Unable to install service monitor. | Unable to install service monitor. | |
DF063 | Unable to remove service monitor. | Unable to remove service monitor. | |
DF063 | Unable to launch service monitor. | Unable to launch service monitor. | |
DF064 | Could not add ACL for service : <service name>. | Service ACL command failed. | |
DF064 | ServiceACL::DoPerform: Could not allocate SID. Error: <last-errorDF038> | Service ACL command failed. |
| Error code | Error message logged | Reason | Solution |
| DS001 | Failed to mount the disk image at | Failed to mount the disk image. The installer package might be corrupt. | Reinsert or mount the disk. |
DS002 | Asset is protected but no key supplied. | Asset is protected but no key supplied. | |
DS003 | Cannot extract '<zip filename>'. Error: <error code>. | Failed to extract file from zip file. The installer package might be corrupt, or the disk is full. | See 'FATAL ERROR: Cannot create extract assets...' | Installer log | CS5, CS5.5. |
DS005 | INSTALLDIR property is required. | INSTALLDIR property not found. The condition table is not correct. | Re-extract or copy the contents of the installer |
DS006 | Invalid condition operators + condition strings. | Invalid entries in condition table. | |
DS006 | Invalid entries in condition table. | Invalid entries in condition table. | |
DS006 | Invalid logical condition operator + condition strings. | Invalid entries in condition table. | |
DS006 | Supported condition operators | Invalid entries in condition table. | |
DS006 | Supported logical operators are: | Invalid entries in condition table. | |
DS007 | TotalSize property not set in database. | INSTALLDIR property not found. | |
DS008 | ParentProductAdobe | TotalSize property not found. | |
DS009 | 'Cannot get full font name from font file + src'. | Bad font. | |
DS010 | Invalid library file <filename>. Cannot get GetCommandObject | Bad module. | |
DS010 | Self Register file '<filename>' is not valid. <error code>. | Bad module. | |
DS011 | <product name.product version.code>: payload not found in the payloads folder: <path>. | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS011 | Invalid root path + root. | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS011 | No media information provided for removable source location. | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS011 | Payload path does not exist and no media record specified. | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS011 | Unable to find payload source. | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS011 | Apple package does not exist at: <path>. | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS011 | Failed to locate the application at <path>. | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS011 | Unable | Invalid installation media. The installer package might be corrupt. | Re-extract or copy the contents of the installer. |
DS012 | LocalizeFile: Localized string not found for locale '<locale>' try fetching for en_US. | Localized string not found for the given locale. | Choose a different installation language. |
DS012 | LocalizeFile: Localized string not found for locale '<locale>'. | Localized string not found for the given locale. | Choose a different installation language. |
DS013 | Checking payloads upgrade/conflict relationships : Failed with code <error code>. | Upgrade is not compatible with installed product. | |
DS013 | Payload <payload code> is already installed and the session payload <payload code> has no upgrade/conflict relationship with it. | Upgrade is not compatible with installed product. | |
DS014 | Empty file list for DefragFiles command. | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS014 | Invalid action <action> passed. Should be 0 or 1. | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS014 | Invalid parameter values were provided. | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS014 | ServiceInstall:Invalid number of arguments supplied. | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS014 | Unknown SID : + mSID. | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS014 | Unknown permission: + mPermission. | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS014 | Unsupported payload type provided toInstallThirdParty Payload: <Type>. | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS014 | Invalid action: <action> for ARKServiceControl | Invalid parameter. | Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DS015 | Unable to read symlink target of source file <filename>. | Symlink is corrupted or the admin does not have sufficient permissions. | See Exit code 6 or Exit code 7 install errors | Creative Cloud. |
DS016 | uninstall database does not support relocation. | Uninstall database does not support relocation. | |
DS017 | <value> is corrupted. Sig file '<filename>' is corrupted or not present. | Invalid installation media. The installer package might be corrupt. Sig File validation failed. | |
DS017 | <value> is corrupted. File '<filename>' is corrupted. OCEError: <error>. | Invalid installation media. The installer package might be corrupt. Sig File validation failed. | |
DS017 | <value> is corrupted. File '<filename>' is corrupted. Filename mismatch. | Invalid installation media. The installer package might be corrupt. Sig File validation failed. |
| Error code | Error message logged | Reason | Solution |
| DR001 | RegGetKeySecurity | Cannot get security descriptor for registry key. Either the registry key doesn't exist, or the admin has insufficient permissions. | |
DR002 | GetSecurityDescriptor | Cannot get discretionary access control list (DACL) in a specified security descriptor. Either the admin doesn't have sufficient permissions, or the permissions are corrupted. | |
DR003 | Failed to create SID. | SID creation failed. | |
DR004 | SetEntriesInAcl failed <return code>n | Cannot add new access control list (ACL) in registry key. Either the admin doesn't have sufficient permissions, or the permissions are corrupted. | |
DR005 | InitializeSecurity | Security descriptor initialization failure. | |
DR006 | SetSecurityDescriptor | Cannot set information in a discretionary access control list (DACL). Either the admin doesn't have sufficient permissions, or the permissions are corrupted. | |
DR007 | RegSetKeySecurity error! (rc=<error code>lu) | Cannot set security permissions to the registry key. Either the admin doesn't have sufficient permissions, or the permissions are corrupted. | |
DR008 | Unknown SID : + mRole | Unknown SID parameter value in installer database. | |
DR009 | Unknown permission: + mPerm | Unknown permission parameter value in installer database. | |
DR010 | Creating Registry Key Failed - Start 64-bit:<is64bit> root:<root> role:<role> perm:<permissions> key:<key>. Error:<error> | Unable to modify registry key. The admin might have insufficient permissions. | See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows. |
DR011 | Deleting Registry Key - failure. Error <error> | Unable to modify registry key. Either the registry key doesn't exist, or the admin has insufficient permissions. | See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows. |
DR012 | Setting Registry Value Failed. <error> | Cannot set registry value. | See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows. |
DR013 | Deleting Registry Value - failure. Error: <error> | Cannot delete registry value. | See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows. |
DR014 | Key opening - failure. Key: <key> Error: <error> | Registry key open failure. Either the registry key doesn't exist, or the admin has insufficient permissions. | See Install log error, registry key failure | Creative Suite 5, CS 5.5 | Windows. |
| Error code | Error message logged | Reason | Solution |
| DW001 | Set payload canceled status. | User canceled the operation. | |
DW002 | Unexpected user response received; canceling... | User canceled operation. | |
DW001 | Unknown user response received; canceling... | User canceled the operation. | |
DW001 | User canceled the operation. | User canceled the operation. | |
DW001 | User response request not handled. | User canceled the operation. | |
DW002 | Unable to pop message from thread message queue. | Unable to pop message from thread message queue. | |
DW003 | InstallPayload failed. | Payload install failed. | |
DW004 | RepairPayload failed. | Payload repair failed. | |
DW005 | UninstallPayload failed. | Payload uninstall failed. | |
DW005 | Uninstallation failed. | Payload uninstall failed. | |
DW006 | Apple Package failed to install successfully. | Apple Package failed to install successfully. | |
DW007 | Failed to get target volume. Unable to proceed with the Apple Package Installation. | Failed to get target volume. Unable to proceed with the Apple Package Installation. | |
DW008 | Failed to get installation directory from the Property map. Unable to proceed with the Apple Package Installation. | A property value not found in property table. | |
DW008 | Unable to read install properties for repair operation. | A property value not found in property table. | |
DW008 | Unable to read payload path for repair operation. | A property value not found in property table. | |
DW008 | adobeCode is not defined | A property value not found in property table. | |
DW008 | adobeCode property is empty | A property value not found in property table. | |
DW009 | Unsupported payload type provided to InstallThirdPartyPayload: <type> | Unsupported payload type provided for third-party payloads. | |
DW010 | Attempt made to repair third-party payload type that doesn't support repair. | Attempt made to repair third-party payload type that doesn't support repair. | |
DW010 | Physically repairing payloads installed with Setup versions 0.0.75.0 and earlier is not supported on Mac - non-fatal error | Attempt made to repair third-party payload type that doesn't support repair. | |
DW010 | Physically repairing payloads installed with Setup versions 0.0.75.0 and earlier is not supported on Mac. | Attempt made to repair third-party payload type that doesn't support repair. | |
DW010 | RepairThirdPartyPayload is not supported | Attempt made to repair third-party payload type that doesn't support repair. | |
DW011 | <product name.product version.code> : Uninstallation of third-party payload is not supported; failing... | Uninstallation of third-party payload is not supported | |
DW011 | Please uninstall <product name> separately. Uninstallation of <product name> Apple Package (pkg) is not supported at the moment. | Uninstallation of third-party payload is not supported | |
DW011 | UninstallThirdParty | Uninstallation of third-party payload is not supported | |
DW011 | Could not locate uninstall application <uninstall path>. Assuming already uninstalled. | Uninstallation of third-party payload is not supported | |
DW011 | Payload type doesn't support uninstallation: .append(inType) | Uninstallation of third-party payload is not supported | |
DW012 | Cannot load library '<filepath>' - File not found. | Cannot load installer library file. One or more library files are missing or installer package might be corrupted. | |
DW012 | Invalid library file <filepath>. Cannot get <API name> API. | Cannot load installer library file. One or more library files are missing or installer package might be corrupted. | |
DW013 | Failed to set dependent operation failure. | An unknown exception rose during installation. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW013 | Payload operation failed because of <error>. | An unknown exception rose during installation. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW013 | Payload operation failed because of an unknown exception. | An unknown exception rose during installation. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW013 | error creating | An unknown exception rose during installation. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW013 | exceptionString | An unknown exception rose during installation. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW013 | re.what() | An unknown exception rose during installation. | Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW014 | PDB data already initialized for payload + | Session/PDB data already initialized for a payload. | |
DW014 | PDB data being set for payload has wrong AdobeCode. | Session/PDB data already initialized for a payload. | |
DW014 | Session data already initialized for payload + mAdobeCode. | Session/PDB data already initialized for a payload. | |
DW014 | Session data being set for payload has wrong AdobeCode. | Session/PDB data already initialized for a payload. | |
DW015 | Attempt to set dependent operation result for payload that does not require it. | Invalid parameter. Reasons:
| Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW015 | InstallOperationsQueue: | Invalid parameter. Reasons:
| Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW015 | Invalid installer action <install/uninstall> for <product name.product version.code>. | Invalid parameter. Reasons:
| Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW015 | Unknown dependency | Invalid parameter. Reasons:
| Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW015 | Bad install state <int> for <product name.product version.code> | Invalid parameter. Reasons:
| Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW016 | NOTE: Cannot set action | A higher version payload is already installed so lower version media payload cannot be installed. | |
DW017 | PayloadPolicyNode. | Payload action cannot be set due to some constraints. | |
DW018 | An older version of productName is already installed | An older version of the product is already installed. | Uninstall the older version, and then try the installation again. |
DW019 | Please serialize the product and then run this installer. | Cannot install protected content in trial mode. | Serialize the product and then run this installer again. |
DW020 | NOTE: Cannot set action to the payload <product name.product version.code> as conflicting payload is installed. | Payload cannot be installed as its conflicting payload is already installed on the machine. | Uninstall these products restart your computer and then run this installer again. |
DW021 | 'Payload <product name.product version.code> of version: <version> is not supported by this version: <version> of RIBS. | Payload cannot be installed with current installer. | |
DW021 | Unsupported payload versions included. | Payload cannot be installed with current installer. | |
DW022 | 'AdobeCode + logID + | Incompatible payloads already installed. | |
DW022 | Incompatible payloads already installed. | Incompatible payloads already installed. | |
DW023 | errMsg | The installer media does not have parent payload for the extension payload (langpack/patch). | |
DW024 | errMsg | The installer media does not have UI parent payload for a payload that needs UI parent. | |
DW025 | Some of the critical dependencies are | The installer media does have a dependent payload (critical/required/ | |
DW026 | 'Unable to find a payload that satisfies <product name.product version.code> dependency on: Family: <family_name> ProductName: <product_name> MinVersion: <version>. | The installer media does have a dependent payload (required) for a payload. | |
DW027 | Session has dependencies that cannot be satisfied | The installer media does have a dependent payload (critical) for a payload. | |
DW028 | InstallOperationsQueue: Instruction set is empty | Not a single payload from media can be installed. | Run the Creative Cloud Cleaner Tool and remove all apps. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW028 | Unable to open operation queue | Not a single payload from media can be installed. | Run the Creative Cloud Cleaner Tool and remove all apps. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DW029 | Custom Action for payload + payload->LogID() + wants to skip this payload. Skipping this payload. | Custom action for payload (or one of its dependent payloads) wants to skip this payload. | |
DW029 | Payload + retValue->LogID() | Custom action for payload (or one of its dependent payloads) wants to skip this payload. | |
DW030 | Custom Action for | Custom action for payload returned error | |
DW031 | 'Payload: + | Path for a payload will be uninstalled because the payload is being repaired. | |
DW035 | Patcher: + retValue->LogID() + has already been applied. Patchers cannot be repaired/reinstalled | Patch has already been applied. | |
DW037 | Setup is already running. | Another instance of Adobe Installer Setup is already Running. | Close all installations and try to install again. |
DW038 | The current user doesn't have sufficient security | The current user doesn't have sufficient security credentials to install this software. | Log in with an administrative account and try the installation again. |
DW039 | 'Selection of payload + | Invalid deployment file. | |
DW039 | 'The specified payloads in | Invalid deployment file. | |
DW039 | An invalid AdobeCode was specified in the deployment file: + logID | Invalid deployment file. | |
DW039 | Cannot mix donotinstall action with remove actions in a deployment file. | Invalid deployment file. | |
DW039 | Cannot mix install/repair actions with remove actions in a deployment file. | Invalid deployment file. | |
DW039 | Cannot repair payloads in install mode. | Invalid deployment file. | |
DW039 | Could not set the installer payload choices from the silent deployment file | Invalid deployment file. | |
DW039 | EDTWorkflow: Cannot set action '<install/uninstall>' action for payload <product name.product version.code> as it is not third-party payload. | Invalid deployment file. | |
DW039 | Failed to load deployment File | Invalid deployment file. | |
DW039 | Payload + payload-> | Invalid deployment file. | |
DW039 | RIBSConstants:: | Invalid deployment file. | |
DW039 | configdbonly action is | Invalid deployment file. | |
DW039 | Failed to read payload options from deployment file: <path> | Invalid deployment file. | |
DW039 | Unable to load | Invalid deployment file. | |
DW040 | Product is no longer installed | The product is not installed. Cannot proceed with the uninstall. | |
DW040 | The product <code> is | The product is not installed. Cannot proceed with the uninstall. | |
DW041 | INSTALLDIR Volume <volume name> doesn't exist. | Installation directory is invalid. | Choose a different install directory. |
DW041 | INSTALLDIR cannot be | Installation directory is invalid. | Choose a different install directory. |
DW041 | INSTALLDIR contains | Installation directory is invalid. | Choose a different install directory. |
DW041 | INSTALLDIR does not describe a full path. | Installation directory is invalid. | Choose a different install directory. |
DW041 | INSTALLDIR is not on a | Installation directory is invalid. | Choose a different install directory. |
DW041 | INSTALLDIR is on a case-sensitive volume. | Installation directory is invalid. | Choose a different install directory. |
DW041 | INSTALLDIR path exceeds the maximum allowable length. | Installation directory is invalid. | Choose a different install directory. |
DW041 | INSTALLDIR path is not on a writable volume. | Installation directory is invalid. | Choose a different install directory. |
DW041 | Invalid INSTALLDIR + myInstallDir | Installation directory is invalid. | Choose a different install directory. |
DW041 | Invalid INSTALLDIR - <install path> | Installation directory is invalid. | Choose a different install directory. |
DW041 | One or more | Installation directory is invalid. | Choose a different install directory. |
DW041 | Path '<install path>' exceeds | Installation directory is invalid. | Choose a different install directory. |
DW042 | ARP Entry couldn't be created for language : <language code> | Product does not support the chosen install language. | |
DW042 | Language + cit-> | Product does not support the chosen install language. | |
DW042 | The Driver payload <product name.product version.code>does not support the chosen install language : <language code> | Product does not support the chosen install language. | |
DW043 | Could not get the list of supported languages | Could not get the list of supported languages. | |
DW044 | Error setting action for + payload->LogID() + : | Payload actions could not be set due to some constraints. | |
DW046 | Following Conflicting processes | Conflicting processes are running. Close the conflicting process and proceed. | |
DW047 | System Requirements Check | System requirements check has failed. | |
DW048 | Disk space Requirements Check has Failed | Insufficient disk space. | Free up disk space on the installation drive and the system drive and try the installation again. |
DW048 | Payload : <code> disk space <value> required on '<install path>' is greater than free space <value> | Insufficient disk space. | Free up disk space on the installation drive and the system drive and try the installation again. |
DW049 | Payload + p->LogID() | Payload installation was skipped due to some error or user cancelation. | |
DW050 | Payload adobe code + payload | Payload failed to install/un-install | |
DW050 | The following payload errors were found during install: <value> | Payload failed toinstall/un-install. | |
DW051 | Dependency of session payload <value> <value> <value> <value> has changed. | Dependency of payloads in media is different from already installed payload. | |
DW052 | The base product is not installed. | Unable to proceed with the patch operation. This patch can be run only if the base product is installed on the machine. | Install the base product, and then install the patch. |
DW054 | A PatchFile command will break the keying. | A patch is trying to update a Sassafras-keyed file on the user machine. | A custom patch is being installed. Check with your system administrator for assistance. |
DW054 | An InstallFile command will break the keying. | A patch is trying to update a Sassafras-keyed file on the user machine. | A custom patch is being installed. Check with your system administrator for assistance. |
DW054 | Cannot apply a non-customized patch to a | Cannot apply a non-customized patch to a keyed application. | Check with your system administrator for a customized patch. |
DW055 | Cannot launch process '<command>'. <error> | Cannot launch a process. | |
DW055 | Failed to launch redistributable. | Cannot launch a process. | |
DW056 | Empty parameter passed to RunApplication. | Empty parameter passed to launch a process. | |
DW057 | Unable to get current process token - <error code>n | Unable to get current process token. | |
DW058 | Unable to look up privilege value SE_DEBUG_NAME | Unable to look up privilege value. | |
DW059 | Unable to adjust token privileges for current process - n | Unable to adjust token privileges for current process | |
DW060 | Cannot terminate Process '<process name>' <error> | Cannot terminate a process. | |
DW061 | Could not get process handle for Process(<process id>) '<application path>' <error>. | Process open failure. | |
DW062 | Unable to locate folder for token <token>. | Invalid directory token. | Close all conflicting processes and try the installation again. |
DW062 | Unable to locate folder for token + inToken | Invalid directory token. | Close all conflicting processes and try the installation again. |
DW064 | Memory requirements not met for <product name.product version.code> | Memory requirements not met. | |
DW065 | Display requirements not met for <product name.product version.code> | Display requirements not met. | |
DW066 | OS requirements not met for <product name.product version.code> | OS requirements not met. | |
DW067 | CPU requirements not met for <product name.product version.code> | CPU requirements not met. | |
DW068 | Unable to get current MSI version | Unable to get current MSI version. | |
DW069 | Another MSI installation is already in progress. Please complete that installation before running this one. | Another MSI installation is already in progress. | |
DW070 | Your system may be running low on memory. Please close all applications, restart the system, and then try again. | Insufficient Memory. | Close all applications, restart your computer, and then try to install again. |
DW071 | Failed to interpret third-party payload exit code. | Failure related to exit code. | |
DW071 | Failure exit code returned. | Failure related to exit code. | |
DW071 | Failed to get exit code for third-party application. | Failure related to exit code. | |
DW072 | Failed to cache third-party payload at: <payload-path>. | Failed to cache payload. | |
DW073 | Install MSI payload failed with error: <return-value> - | Failed to install MSI. |
| Error code | Error message logged | Reason | Solution |
| DB001 | Cannot open SLCache session. Error: <error>. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB001 | Cannot open database file '<filename>' to read property <property name>. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB001 | Database file '<filename>' does not exist. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB001 | Cannot open database file <filename>. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB001 | Unable to access install properties for repair operation. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB001 | Unable to access properties for uninstall operation. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB001 | Unable to open uninstall database for storage key <key>. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB001 | logStr. | Database open failure. The database file or installer package might be corrupted. | Re-extract or copy the contents of the installer. |
DB002 | Error setting busy timeout: (<error code>) <error message>. | Database time-out failure | Close all installations and try to install again. |
DB003 | sqlite step: (<error code>) <error message>. | Database step failed because the query is invalid. | Close all installations and try to install again. |
DB004 | sqlite finalize: (<error code>) <error message>. | Database Sqlite finalize failure. | Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems. |
DB005 | sqlite prepare: '<query string>' (<error code>) <error message>. | Database prepare failed because the query string is invalid. | Close all installations and try to install again. |
DB006 | Failed to add collection <collection id>. | CAPS database update failure. The CAPS database might me corrupted. | |
DB006 | Failed to add payload <payload code> to collection <collection id>. | CAPS database update failure. The CAPS database might me corrupted. | |
DB006 | Failed to remove the AdobeCode <code name>. | CAPS database update failure. The CAPS database might me corrupted. | |
DB006 | Failed to set payload installState for payload <payload code>. | CAPS database update failure. The CAPS database might me corrupted. | |
DB006 | Failed to set the installed state of the AdobeCode <code name>. | CAPS database update failure. The CAPS database might me corrupted. | |
DB006 | SLCache remove operation failed. Error: <error code>. | CAPS database update failure. The CAPS database might me corrupted. | |
DB007 | Failed to add payload <payload code> to collection <collection id>. | CAPS database open failure. The CAPS database might me corrupted. | |
DB008 | Cannot fetch entries from Assets table. | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB008 | Unable to get alias data for path <path>. | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB008 | Unable to get alias data for volume path <path> for token <token>. | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB008 | Unable to get alias data from uninstall db for storage key <key>. | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB008 | Unable to get token volume data from uninstall db for storage key <key>. | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB008 | Unable to read install properties for repair operation. | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB008 | Unable to read properties for uninstall operation. | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB008 | Unable to use property 'UninstallSeq' for determining uninstall sequence. Trying basic uninstall ... | Database query failure. The entry might not exist in the table. | Re-extract or copy the contents of the installer. |
DB009 | CreateUninstallDataBase failed on command + curCommand->GetName(). | Database creation failure. The database file might not exist. | Free some disk space and try to install again. |
DB010 | CreateUninstallDataBase: Cannot insert into Property <value>=<value>. | Database update failure. | |
DB010 | Unable to store alias data for path at <path> due to error <error>. | Database update failure. | |
DB010 | Unable to store alias data for path at <path>. | Database update failure. | |
DB010 | Unable to store token volume alias data for token <token> with volume path at <path> due to error <error>. | Database update failure. | |
DB010 | Unable to store token volume alias data for token <machine architecture> with volume path at <path>. | Database update failure. | |
DB011 | ostr.str(). | MSI Installer package open failure. The installer package might be corrupted. |
| Error code | Error message logged | Reason |
| DM001 | Unable to locate md5 Utility at <path>. | Unable to locate md5 Utility at /sbin/md5. |
DM002 | Unable to locate patch Utility at <path>. | Unable to locate patch Utility at /usr/bin.bspatch. |
DM003 | <Payload code> payload specified in deployment. Currently running on <machine architecture> machine. Skipping this payload. AdobeCode: + i->adobeCode + Product Name: + logID + Deployment action was: <install/uninstall>. | This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit. |
DM003 | Machine is <machine architecture> and <specified machine architecture> payload AdobeCode was specified in the deployment file: <product name.product version.code>. | This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit. |
DM003 | Cannot install <machine architecture> payloads on a <machine architecture> machine. | This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit. |
DM004 | Unable to locate touch Utility at <path>. | Unable to locate touch Utility at /usr/bin/touch. |
| Error code | Error message logged | Reason | Solution |
| DC001 | Cannot open SLCache session. Error: <error>. | Unable to open the SLCache session. | Restore permissions to the Adobe PCD folder. See Solution 2: Restore permissions to licensing folders in Configuration error | Creative Cloud. |
DC002 | SLCache add operation failed. Error: <error> | Unable to update data in SLCache. | Restore permissions to the Adobe PCD folder. See Solution 2: Restore permissions to licensing folders in Configuration error | Creative Cloud . |
Error type | Error message logged |
ERROREX | AMT Operation failed with status code <code> for file <filename>. |
ERROREX | AdobeSelfHealing SHRepair failed with error code <error>. |
ERROREX | AdobeSelfHealing SHSerializeAndRepair failed with error code <error>. |
ERROREX | Alert: <value>n<value>. |
ERROREX | Commit of relocation data changes returned error <error>. |
ERROREX | Failed to launch executable: <value>n<value>. |
ERROREX | Folder <folder name> contains invalid resource files. |
ERROREX | MSI Out of disk space: <value>. |
ERROREX | Payload <payload code>: Cannot locate resource folder. |
ERROREX | Rollback of relocation data changes returned error <error>. |
ERROREX | Unable to access uninstall database for storage key <key> due to error <error>. |
ERROREX | Unable to create string for install mode <value>. |
ERROREX | Unable to delete relocation data for all paths due to error <error>. |
ERROREX | Unable to delete token volume relocation data for all tokens due to error <error>. |
ERROREX | Unable to load SHRepair from framework with executable at <path>. |
ERROREX | Unable to load SHSerializeAndRepair from framework with executable at <path>. |
ERROREX | Unable to locate enclosing application bundle for path <path>. |
ERROREX | Unable to locate enclosing application bundle information for path <path>. |
ERROREX | Unable to locate enclosing framework bundle for path <path>. |
ERROREX | Unable to open uninstall database for storage key <key> due to error <error>. |
ERROR | AdobeSelfHealing SHPersonalizeAndRepair failed with error code <error>% err). |
ERROR | Non-standard exit for spawned process <val> with error <error>% executablePath% waitResult). |
ERROR | Unable to add collection with ID <ID code> and driver code <driver code> to CAPS due to error <error>% mCollectionID % mDriverAdobeCode % capsResult). |
ERROR | Unable to add payload with ID <ID code> to CAPS due to error <error>% mAdobeCode % operationResult.lastCapsStatus). |
ERROR | Unable to commit AMT configuration data. Error: <error>.% amtConfigResult). |
ERROR | Unable to exec <val> from forked process% executablePath). |
ERROR | Unable to mark new payload with ID <ID code> as installed to CAPS due to error <val>% mAdobeCode % capsResult). |
ERROR | Unable to mark payload with code <code> from collection with ID <ID code> as uninstalled in CAPS due to error <error>% mAdobeCode % mCollectionID % operationResult.lastCapsStatus). |
ERROR | Unable to open CAPS session due to error <error>% capsResult). |
ERROR | Unable to remove collection with ID <ID code> from CAPS due to error <error>% mCollectionID % operationResult.lastCapsStatus). |
ERROR | Unable to remove payload with code <payload code> from collection with ID <ID code> from CAPS due to error <error>% mAdobeCode % mCollectionID % capsResult). |
ERROR | Unable to roll back partial CAPS transaction due to error <error>% capsResult). |
ERROR | Unable to spawn process <process name>% executablePath). |
ERROR | Unable to store alias path of <val> for collection with ID <ID code> to CAPS due to error <error>% mAliasPath % mCollectionID % capsResult). |
ERROR | Unable to store original install path of <val> for collection with ID <ID code> to CAPS due to error <error>% mOriginalInstallerPath % mCollectionID % capsResult). |
ERROR | Unable to store updated uninstaller alias path of <val> for collection with ID <ID code> to CAPS due to error <error>% mUpdatedCollectionAliasPath % mCollectionID % capsResult). |
ERROR | Unable to scan double from %@. |
ERROR | ARKSELECTOR_FILENAME not found at + arkSelectorPath.Parent(). |
ERROR | ASU has quit unexpectedly. |
ERROR | AhmbedDataAccess::GetEULASForAdobeCode - Decode of EULA failed. |
ERROR | Cannot open mediadb. |
ERROR | Deployment file does not exist: + iterArgs->second. |
ERROR | Failed to read payload options from deployment file: + iterArgs->second. |
ERROR | INSTALLDIR property not provided in deploymentFile. |
ERROR | Invalid file ARKSELECTOR_FILENAME. |
ERROR | Invalid file SETUP_FILENAME. |
ERROR | Media type not currently supported. |
ERROR | ParentProductAdobeCode property not found in database. |
ERROR | Path validity check failed. |
ERROR | SETUP_FILENAME not found at + outSetupLibraryPath.Parent(). |
ERROR | This software has been updated since it was originally installed. To remove this software, you must first run its update installer and remove the update. |
ERROR | Unable to allocate self-healing arguments. |
ERROR | Unable to initialize session. Ensure all dependent payloads marked for proper action. |
ERROR | Unable to load deployment file: + iterArgs->second. |
ERROR | Upgrade code is same as payload code. |
ERROR | adobeCode property not found in database. |
ERROR | kErrorMessage. |
ERROR | mediaSignature not found. |
ERROR | resource folder not found at + outResourcePath. |
FATALEX | Payload '<payload code>' information not found in Media_db. |
WARNEX | Cannot delete local media db. <value>. |
WARNEX | Failed to update the csu inventory for <value> return values <major error code>:<minor error code>. |
WARNEX | No RemoverTool was found in the uninstaller at <path> for the self-healing library at <path>. |
WARN | Spawned process <process> exited with status <status>% executablePath% WEXITSTATUS(waitStatus)). |
WARN | Unable to access both workspace and volume path for volume <volume name>.% friendlyName). |
WARN | Unable to access scaled image data for volume <volume name>.% friendlyName). |
WARN | Unable to access volume image for volume <volume name>.% friendlyName). |
WARN | Unable to create temporary volume image for volume <volume name>.% friendlyName). |
WARN | Unable to write volume image for volume <volume name> at path <path>.% friendlyName % tempFile). |
WARN | An exception prevented loading and overriding the application icon. |
WARN | Disable Wow64FsReflection already called. |
WARN | Disable Wow64FsReflection not called and got Enable Wow64FsReflection command. |
WARN | Found running application. |
WARN | User opted to Cancel the install. |
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Fatal error 1603 occurs during Acrobat installation
The 1603 error is an MSI error code indicating a failure that is generic, but computer-specific. This document lists possible suggestions to solve this error. The following table lists known causes of 1603 errors when installing Adobe software.
- [DATE] [TIME] | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6016 | utilLaunchApplicationDeelevated : The return Code from Create Process (1603).
- [TIME] -(Adobe)- #_AdobeError_# 1603 [TIME] -(Adobe)- -*-*-*-*-*-*-*-*-*-*-*-*- END - Adobe_OEMFilesSetAttribute -*-*-*-*-*-*-*-*-*-*-*-*- Action ended [TIME]: EMSupportBlindCopyCommit.E35C3ECB_5FDA_49E1_AB1F_D472B7CB90171. Return value 3. Action ended [TIME]: INSTALL. Return value 3.
| Error code | Details | Solution |
| Error 1603. Fatal error during installation. (AdobeColorCommonSetRGB) | The installer is trying to install the 'sRGB Color Space Profile.icm' on top of an existing copy, which is locked. | Proceed to Solution 1a and 1b |
| Error 1603. Fatal error during installation. (Google Desktop) | Google desktop is installed on the target system. | Proceed to Solution 2 |
| Error 1603. Fatal error during installation. (Double Byte folder) | You have a double-byte folder on a single-byte Windows operating system. | Proceed to Solution 3 |
| All other 1603 errors ('#_AdobeError_# 1603') | The above solutions aren't applicable, or haven't worked. | Proceed to Solution 4 and higher |
Solution 1a: Disable startup items and non-Microsoft services
Solution 1b: Fix permissions on the Windows Color Profiles folder
Right-click the Color folder and choose Properties from the pop-up menu.
If the current owner is not the Administrators group, choose the Administrators group from the list of names in the Change Owner To field.
Select Replace Owner on Subcontainers and Objects.
If you get a message indicating that it's necessary to reopen the object's properties dialog box before you can view or change permissions, click OK and continue. If not, skip to step 14.
- Click OK to all remaining dialog boxes until you have exited the Color Properties dialog box.
- Right-click the Color folder and choose Properties from the pop-up menu.
- Select the Administrators group in the list of permission entries.
- Change the Apply to option to 'This folder, subfolders, and files.'
- Select the Full Control option under the Allow column.
Select the options labeled 'Replace permission entries on all child objects.'
Xpsepsc Installer 2 Component Xpsepsc Installer Returned An Unexpected Value
Note: If you are prompted with a Security dialog box about removing explicitly defined permissions, click Yes.
Google Desktop has been known to occasionally cause a conflict with the Adobe application installers.
- On Windows Vista
- Choose Start > Control Panel, and double-click Programs and Features.
- Select Google Desktop, and click Uninstall. Follow the onscreen instructions to remove the product.
- Restart the computer.
- On Windows XP
- Choose Start > Settings > Control Panel, and double-click Add Or Remove Programs.
- Select Google Desktop, and click Remove. Follow the onscreen instructions to remove the application.
- Restart the computer.
- On Windows Vista
Solution 3: Install the Adobe product into a single-byte folder
Follow the onscreen instructions until you get to the Installation Location dialog box.
Click Browse and select a folder without double-byte characters.
Note: Double-byte or high ASCII characters are any character that requires more than 1 byte to describe. Most glyph-based languages use double-byte characters to display the language, such as Japanese.
Example: On an English Windows OS you cannot install into a folder named .
Solution 4: Clear contents of user and system temp folders
Navigate to C:WindowsTemp, select all the files, and then press Delete. Confirm the file deletion.
Delete the contents of the users Temp directory as follows:
- Windows XP: Choose Start > Run.
- Windows 7/Vista: Choose Start > All Programs > Accessories > Run.
- In the Open box, type %temp% and then click OK. The contents of the Temp folder appear on the computer.
Select all the files in the Temp folder, then press Delete. Confirm the file deletion.
Solution 5: Verify that the Windows Installer Service is started
- Do one of the following:
- Windows XP: Choose Start > Run and type services.msc.
- Windows Vista: Click Start and type services.msc in the Start Search box.
- Ensure that the value of the Startup Type field is set to Manual.
Solution 6: Reregister the Windows Installer service
- Do one of the following:
- Windows XP: Choose Start > Run.
- Windows Vista: Choose Start > All Programs > Accessories > Run.
- In the Open box, type 'msiexec /unreg' and then press Enter.
Do one of the following:
- Windows XP: Choose Start > Run.
- Windows Vista: Choose Start > All Programs > Accessories > Run.
- In the Open box, type 'msiexec /regserver' and then press Enter.
Solution 7: Install to a folder that is not encrypted
Com Returned An Unexpected Error Code
Encrypted folders are protected against further changes, which includes adding files or installing applications. Either remove the encryption or install to a different folder.
NOTE: The Program Files and Program Files (x86) folders cannot be encrypted even if you are installing to a different directory. Some components of Adobe applications install to the OS Program Files folder regardless of what your settings are.
Follow the onscreen instructions until you get to the Installation Location dialog box.
Click Browse and select a folder without encryption.
To obtain the Cleaner Tool and information on how to run it, see Use the CC Cleaner Tool to solve installation problems.
To troubleshoot using install logs, see Troubleshoot installation with install logs | CS3, CS4 and Troubleshoot install issues with log files | CS.
If the issue is still not resolved, contact Adobe Support.
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